Privacy Policy

1. Introduction

8k8com operates as an online gaming and entertainment platform serving players across the Philippines, including those in Manila, Cebu, Davao, Quezon City, Makati, and beyond. As a platform that handles real-money transactions and personal account data, we take our data protection obligations seriously.

This Privacy Policy applies to all users of the 8k8com website, including registered members, visitors, and anyone who interacts with our platform in any capacity. It covers all personal data collected through the website, live chat, email correspondence, and any other channel through which you communicate with us.

Please read this policy carefully. If you do not agree with any part of this policy, you should discontinue use of the 8k8com platform. For questions or concerns, you may contact our Data Protection Officer at the details provided in Section 14.

2. Personal Data We Collect

Depending on how you interact with 8k8com, we may collect the following categories of personal data:

2.1 Identity & Contact Information

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Nationality and country of residence
• Email address
• Mobile number
• Residential address

2.2 Identity Verification (KYC) Documents

• Government-issued photo ID (e.g., Philippine passport, SSS/UMID card, driver's license, PhilSys national ID, PRC ID, voter's ID)
• Proof of address (e.g., utility bill, bank statement dated within 3 months)
• Proof of payment method (e.g., screenshot of GCash or Maya account, bank account details)
• Selfie or liveness check image where required for enhanced verification

2.3 Financial Information

• Deposit and withdrawal transaction records
• Payment method details (GCash number, Maya account, bank account number — stored only as necessary for transaction processing and AML compliance)
• Account balance history

2.4 Gaming Activity Data

• Game history, bet amounts, and outcomes
• Session duration and frequency of play
• Bonus and promotion usage
• Responsible gaming tool usage (deposit limits, self-exclusion requests)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Log data including access times and pages visited

2.6 Communications Data

• Live chat transcripts
• Email correspondence with our support team
• Feedback and survey responses

3. How We Collect Your Data

8k8com collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically — through cookies, web beacons, and server logs when you browse or use the platform.
• From third parties — including identity verification service providers, payment processors (GCash, Maya, banks), fraud prevention services, and analytics providers, where permitted by law.

4. Purpose of Processing Your Data

We process your personal data only for specific, legitimate purposes. The table below outlines the primary purposes for which we use your data:

5. Legal Basis for Processing

Under the Data Privacy Act of 2012 and applicable regulations, 8k8com processes your personal data on the following legal bases:

• Contractual necessity — processing required to fulfil our obligations to you as a registered player, including account management, payment processing, and game provision.
• Legal obligation — processing required to comply with Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where our interests do not override your rights.
• Consent — processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Sharing Your Personal Data

8k8com does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and lawful:

• Payment processors — GCash, Maya, and partner banks, for the purpose of processing your deposits and withdrawals.
• Identity verification providers — third-party KYC service providers who assist us in verifying your identity and age.
• Fraud prevention and security services — providers who help us detect and prevent fraudulent activity on the platform.
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where we are legally required to disclose information.
• IT and hosting providers — service providers who support the technical operation of the platform, bound by data processing agreements.
• Legal and professional advisors — lawyers, auditors, and compliance consultants, where necessary for legal proceedings or regulatory compliance.

7. Data Retention

8k8com retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are as follows:

• Account data — retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with AML record-keeping requirements.
• KYC documents — retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Transaction records — retained for a minimum of 5 years in accordance with AMLC regulations.
• Communications data — retained for up to 2 years from the date of the communication, unless required longer for dispute resolution.
• Technical and device data — retained for up to 12 months from collection.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised.

8. Data Security

8k8com implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest, including KYC documents and financial records
• Access controls limiting data access to authorised personnel on a need-to-know basis
• Regular security assessments and penetration testing
• Two-factor authentication options for player accounts
• Incident response procedures for data breach detection and notification

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. You are responsible for maintaining the security of your account credentials.

9. Cookies & Tracking Technologies

8k8com uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Strictly necessary cookies — essential for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and game history.
• Analytics cookies — help us understand how players use the platform so we can improve the experience. Data collected is aggregated and anonymised where possible.
• Marketing cookies — used to deliver relevant promotions and offers. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 8k8com:

• Right to be informed — you have the right to know what personal data we collect and how it is used, as described in this policy.
• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object — you may object to processing based on legitimate interests or for direct marketing purposes.
• Right to data portability — you may request a copy of your data in a structured, commonly used format.
• Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within 30 days.

11. Minors

8k8com is strictly an adult platform. Real-money gaming is prohibited for individuals under 21 years of age in accordance with PAGCOR regulations. We do not knowingly collect personal data from individuals under 21. If we become aware that a minor has registered an account or provided personal data, we will immediately suspend the account, delete the associated data, and return any deposits in accordance with applicable regulations.

If you believe a minor has accessed the 8k8com platform, please notify us immediately at the contact details in Section 14.

12. Third-Party Links

The 8k8com platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to data collected by 8k8com. We are not responsible for the privacy practices of any third-party sites and encourage you to review their respective privacy policies before providing any personal data.

13. Changes to This Policy

8k8com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered users via email or a prominent notice on the platform at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

• Live Chat: Available 24/7 on the 8k8com platform
• Email: [email protected]

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have not been respected. We encourage you to contact us first so we can address your concern directly.